Complaints
At SP Building Services, we are committed to delivering high-quality workmanship and excellent customer service. If you are dissatisfied with any aspect of our work or service, we encourage you to let us know so that we have the opportunity to resolve the issue promptly and fairly.
Complaint Received
Once we receive your complaint, we will acknowledge receipt and review the information you have provided. If any additional details are required, we will contact you promptly.
Investigation
Your complaint will be investigated thoroughly and impartially. We will assess the circumstances, review any relevant documentation, and speak with those involved where necessary.
Following our investigation, we will provide you with a written response outlining our findings, any actions taken, and, where appropriate, our proposed resolution. We aim to issue this response within 15 working days.
Our Response
If a resolution is agreed, we will take the necessary steps to address the matter promptly and fairly. We are committed to learning from customer feedback to continually improve our services.